Privacy Policy
Privacy Policy
Last Updated: October 19, 2025
At NexusAi (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, visit our website, or communicate with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact Information: such as your name, email address, and phone number.
Conversations and Inputs: including user prompts, chat history, and feedback used to improve our AI models.
Payment Information: details required to process payments, handled securely through our payment processors.
Technical Information: such as browser type, device data, and IP address collected automatically for analytics and service improvement.
2. How We Use Your Information
We use your information for the following purposes:
To provide and maintain our AI and automation services.
To improve and train our AI models.
To communicate with you regarding support, updates, and marketing (where consented).
To process transactions and manage billing.
To ensure legal and regulatory compliance.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the data and context, including:
Consent: when you voluntarily provide data for communication or marketing.
Contractual necessity: to provide services or fulfill agreements.
Legitimate interests: to improve our AI technology and service quality.
Legal obligations: to comply with laws and regulations.
4. Data Retention
We retain personal information for as long as your account remains active.
When an account is deleted, associated personal data will be securely removed from our systems unless required for legal compliance or dispute resolution.
5. Third-Party Services
We use trusted third-party platforms to deliver our services, including:
Go High Level (CRM and automation)
OpenAI (AI processing and model improvement)
Twilio (communication services)
Make.com (workflow automation)
These providers process data on our behalf under strict data protection agreements.
6. International Data Transfers
While NexusAi operates in Ireland, some partners such as OpenAI may process data in other countries.
When data is transferred internationally, we ensure it is protected using appropriate safeguards such as Standard Contractual Clauses (SCCs) and other lawful mechanisms.
7. Security Measures
We take your security seriously.
All personal data is protected using encryption, secure servers, and access controls designed to prevent unauthorized access, disclosure, or misuse.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Lodge a complaint with a data protection authority.
To exercise these rights, please contact us using the details below.
9. Marketing Communications
You can opt out of marketing emails at any time by clicking the unsubscribe link in our messages or contacting us directly at [email protected].
10. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors. If you believe a child has provided data, please contact us for immediate removal.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
NexusAi
Ashford Downs, Ballyjamesduff, Co. Cavan, Ireland
Email: [email protected]
Website: https://app.shiney.ai/v2/preview/ncFiGnIOQjX4K6p2eFW1